Effective Date: 1st September 2025
Fragskart.in (“we,” “our,” or “us”) values the trust you place in us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Definitions
- Personal Information: Data that can identify an individual, such as name, email, or payment details.
- Cookies: Small data files stored on your device to enhance browsing experience and site performance.
2. Information We Collect
When you use Fragskart.in, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping address, and payment details when you place an order.
- Non-Personal Information: Browser type, device details, IP address, and website usage patterns for analytics and improvements.
- Cookies & Tracking: We use cookies and similar technologies to enhance user experience, remember preferences, and improve site performance. By continuing to use our site, you consent to our use of cookies. You may manage cookie preferences in your browser settings.
3. How We Use Your Information
We use the information collected to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Improve our website, services, and product offerings.
- Send you promotional updates (only if you have opted in).
- Ensure secure transactions and prevent fraud.
4. Sharing of Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. Information may be shared only with:
- Trusted Service Providers: Such as payment gateways, courier partners, and IT support to fulfil orders and provide services.
- Legal Obligations: If required by law or to protect our rights, safety, or property.
5. Payment Security
All online transactions on Fragskart.in are processed through secure, PCI-compliant payment gateways. We do not store your complete card details on our servers.
6. Data Protection & Retention
- We implement strict security measures to protect your information against unauthorized access or misuse.
- Your personal data is retained for up to 5 years, unless required longer by law or for legitimate business purposes.
7. Your Rights
As a customer, you have the right to:
- Access, update, or correct your personal information.
- Request deletion of your personal data (subject to legal and transactional requirements).
- Opt-out of promotional communications at any time.
8. Children’s Data
Fragskart.in does not knowingly collect personal data from children under the age of 18. If we become aware of such data, we will delete it promptly.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
11. Grievance Officer
As mandated by the Consumer Protection (E-Commerce) Rules, 2020:
Email: Grevience.officer@fragskart.in
11. Contact UsIf you have questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
📧 Email: support@fragskart.in
💬 WhatsApp: +91 8879577202